State Farm® Insurance Agent Jim Kelly

"Price is fair! I’ve tried to call several times since October to find out the status of our vehicle that was involved in accident. Either get transferred to claims lady whom I honestly don’t think works for State Farm, or we have no available agents I’ll give em the note speech! I guess it’s hard to understand when they take money out of my account every month and the first time I’ve ever had to use them it’s taken months. I have my homeowner insurance through them and if a 2500$ suv takes months to still not know what’s going on with it! what would it take for my house if something happened?"

"The first time I called to speak with them about my claim, and all they did was transfer me to a representative of State Farm, as they were unable to answer my questions. These were basic questions about my deductible and the accident. The second time I called them regarding the same claim, I received conflicting information between Kelly’s office and State Farm, and they again were unsure so they transferred me to State Farm. Needless to say, the employees at the office are uninformed and don’t seem to understand their job and the insurance policies. They were polite enough on the phone, but I am baffled as to what exactly they do for customers other than connect them to State Farm. I just don’t see the point of going through their office when they really don’t do anything except connect you to a State Farm Rep. Which is what I thought they were….. My advice is to bypass them and call State Farm directly. Save yourself the time."

"My husband and I decided to get life insurance, which is a daunting task. Lisa helped us through the entire application process. She explained all of our options clearly and answered all of our questions, all while maintaining a friendly, light-hearted atmosphere. We never felt pressured to purchase more, and we finished the process feeling secure and satisfied. Lisa also helped us set up homeowners and auto insurance policies. We now have much better coverage and lower premiums. I am confident that if we ever have to file a claim, we'll be in good hands."

"Over the past 5 years with this office, I have never been so disappointed. I inquired about a bill that was charged to my account and wanted a breakdown. I requested an in-person meeting to resolve the matter. When I got there and told the lady I was speaking with I was confused about this matter I was told “I’m not going to sit here and argue with you”. Unfortunately, the matter wasn’t resolved. I asked to speak to a supervisor or someone else and she refused and said she was the only one there and no one in the office. As a customer, the service I received was very rude and I will no longer do business with Jim Kelly State Farm."

"Jim and his agents (shout out to Lisa!) are the best. Jim has been my insurance agent for nearly a decade. I use State Farm for my home and auto insurance. They beat everyone on price, and everyone I talk to is always so knowledgeable and friendly. I learn something new every time I call!"

"Lisa is such a wonderful employee Karen is such a wonder person too they were friendly and very knowledgeable..They helped me understand the different types of insurance that you offered .. I recommend a payed vacation with a per-diem Including bonuses and cost of living raises i will be recommending my dear friend to switch over to State Farm"

"So I had a plan to spend all day comparing and switching insurance companies you know check all my options, but that was cut short thanks to Lisa, she was so helpful and made my decision easy, I ended up with a much better policy and saving a lot of scratch. Such a welcoming, organized and caring vibe as soon as I walked in, I was even offered coffee. Thanks again Lisa and crew. Randiesel"