State Farm® Insurance Agent Jim Kelly

"Fast and reliable! Hands down best experience with an insurance company. Shoot, they even mailed me a birthday card. *Edit* Personally wanted to thank Lisa for her willingness to help me with a personal article policy for a tractor. She made the process amazingly easy. She answered all my questions I had, and questions I didn't know I had professionally and with quickness."

"Jim Kelly State Farm Insurance in Fairbanks Alaska is the BEST insurance company. The agent Josh is amazing ! He is prompt with responses, always ready to help and explains quotes throughly. I used this State Farm Agency when I purchased my second home in Alaska and for my vehicle. If you need ANY insurance coverage, contact Josh as Jim Kelly State Farm Insurance Agency !!"

"Lisa is the best! Awesome service, can’t recommend enough."

"Fast Response, Easy to talk to. Fast in person, and fast over the phone. Enjoy working with them! Good Qoutes too."

"It's a good place. Never seen anyone named Jim there"

"Lisa is awesome! Moved all my business here!"

"Price is fair! I’ve tried to call several times since October to find out the status of our vehicle that was involved in accident. Either get transferred to claims lady whom I honestly don’t think works for State Farm, or we have no available agents I’ll give em the note speech! I guess it’s hard to understand when they take money out of my account every month and the first time I’ve ever had to use them it’s taken months. I have my homeowner insurance through them and if a 2500$ suv takes months to still not know what’s going on with it! what would it take for my house if something happened?"

"Very good services stuff"

"Wish they picked up their phones or called back when messages are left."

"The first time I called to speak with them about my claim, and all they did was transfer me to a representative of State Farm, as they were unable to answer my questions. These were basic questions about my deductible and the accident. The second time I called them regarding the same claim, I received conflicting information between Kelly’s office and State Farm, and they again were unsure so they transferred me to State Farm. Needless to say, the employees at the office are uninformed and don’t seem to understand their job and the insurance policies. They were polite enough on the phone, but I am baffled as to what exactly they do for customers other than connect them to State Farm. I just don’t see the point of going through their office when they really don’t do anything except connect you to a State Farm Rep. Which is what I thought they were….. My advice is to bypass them and call State Farm directly. Save yourself the time."

"My husband and I decided to get life insurance, which is a daunting task. Lisa helped us through the entire application process. She explained all of our options clearly and answered all of our questions, all while maintaining a friendly, light-hearted atmosphere. We never felt pressured to purchase more, and we finished the process feeling secure and satisfied. Lisa also helped us set up homeowners and auto insurance policies. We now have much better coverage and lower premiums. I am confident that if we ever have to file a claim, we'll be in good hands."

"Very personable, efficient, and thorough."

"Excellent customer service knowledgeable staff very helpful in connect me with all the information I needed and taking care of all my insurance needs."

"The most incredible agent in secret wisdom of insurance truths. Highly recommend coming in for any questions in whole life insurance policy!"

"Lisa Canyon was so wonderful and helpful"

"No call backs, just not impressed"

"Lauren has been amazing helping us insure our home and vehicles while being out of state. We couldn’t have asked for a better experience!"

"Over the past 5 years with this office, I have never been so disappointed. I inquired about a bill that was charged to my account and wanted a breakdown. I requested an in-person meeting to resolve the matter. When I got there and told the lady I was speaking with I was confused about this matter I was told “I’m not going to sit here and argue with you”. Unfortunately, the matter wasn’t resolved. I asked to speak to a supervisor or someone else and she refused and said she was the only one there and no one in the office. As a customer, the service I received was very rude and I will no longer do business with Jim Kelly State Farm."

"Lisa did great! Snowmachine policy and Life insurance!"

"110% awesome service, thank you so much Lisa for walking me through the process!"

"Amazing service and great rates! Thank you, Jessica!!"

"They have a great stuff that is willing to help you get the best Insurance coverage you need and feel good knowing they got your back if anything happens."

"Jim and his agents (shout out to Lisa!) are the best. Jim has been my insurance agent for nearly a decade. I use State Farm for my home and auto insurance. They beat everyone on price, and everyone I talk to is always so knowledgeable and friendly. I learn something new every time I call!"

"Always friendly and quick to respond, I’ve thought about leaving State Farm but the service I get here is what’s keeping me."

"Lisa is such a wonderful employee Karen is such a wonder person too they were friendly and very knowledgeable..They helped me understand the different types of insurance that you offered .. I recommend a payed vacation with a per-diem Including bonuses and cost of living raises i will be recommending my dear friend to switch over to State Farm"