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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Laura M

August 25, 2023

1  out of  5 rating by Laura M
"The first time I called to speak with them about my claim, and all they did was transfer me to a representative of State Farm, as they were unable to answer my questions. These were basic questions about my deductible and the accident. The second time I called them regarding the same claim, I received conflicting information between Kelly’s office and State Farm, and they again were unsure so they transferred me to State Farm. Needless to say, the employees at the office are uninformed and don’t seem to understand their job and the insurance policies. They were polite enough on the phone, but I am baffled as to what exactly they do for customers other than connect them to State Farm. I just don’t see the point of going through their office when they really don’t do anything except connect you to a State Farm Rep. Which is what I thought they were….. My advice is to bypass them and call State Farm directly. Save yourself the time."

Kristy McKinnon

August 18, 2023

5  out of  5 rating by Kristy McKinnon
"My husband and I decided to get life insurance, which is a daunting task. Lisa helped us through the entire application process. She explained all of our options clearly and answered all of our questions, all while maintaining a friendly, light-hearted atmosphere. We never felt pressured to purchase more, and we finished the process feeling secure and satisfied. Lisa also helped us set up homeowners and auto insurance policies. We now have much better coverage and lower premiums. I am confident that if we ever have to file a claim, we'll be in good hands."

Michael Simmons

May 11, 2023

5  out of  5 rating by Michael Simmons
"Very personable, efficient, and thorough."

Douglas Campbell

March 30, 2023

5  out of  5 rating by Douglas Campbell
"Excellent customer service knowledgeable staff very helpful in connect me with all the information I needed and taking care of all my insurance needs."

Aaron Lanmon

February 24, 2023

5  out of  5 rating by Aaron Lanmon
"The most incredible agent in secret wisdom of insurance truths. Highly recommend coming in for any questions in whole life insurance policy!"

bre kremer

February 24, 2023

5  out of  5 rating by bre kremer
"Lisa Canyon was so wonderful and helpful"

Richard Murphy

February 19, 2023

2  out of  5 rating by Richard Murphy
"No call backs, just not impressed"

Alma Aguilar

February 3, 2023

5  out of  5 rating by Alma Aguilar
"Lauren has been amazing helping us insure our home and vehicles while being out of state. We couldn’t have asked for a better experience!"

Edith Malina-Serion

January 14, 2023

1  out of  5 rating by Edith Malina-Serion
"Over the past 5 years with this office, I have never been so disappointed. I inquired about a bill that was charged to my account and wanted a breakdown. I requested an in-person meeting to resolve the matter. When I got there and told the lady I was speaking with I was confused about this matter I was told “I’m not going to sit here and argue with you”. Unfortunately, the matter wasn’t resolved. I asked to speak to a supervisor or someone else and she refused and said she was the only one there and no one in the office. As a customer, the service I received was very rude and I will no longer do business with Jim Kelly State Farm."

Matt Dean

January 11, 2023

5  out of  5 rating by Matt Dean
"Lisa did great! Snowmachine policy and Life insurance!"

Victoria Hooper

December 17, 2022

5  out of  5 rating by Victoria Hooper
"110% awesome service, thank you so much Lisa for walking me through the process!"

Daniel Foodie

December 1, 2022

5  out of  5 rating by Daniel Foodie
"Amazing service and great rates! Thank you, Jessica!!"

Robert Farmer

November 30, 2022

5  out of  5 rating by Robert Farmer
"They have a great stuff that is willing to help you get the best Insurance coverage you need and feel good knowing they got your back if anything happens."

Will Collingwood

October 27, 2022

5  out of  5 rating by Will Collingwood
"Jim and his agents (shout out to Lisa!) are the best. Jim has been my insurance agent for nearly a decade. I use State Farm for my home and auto insurance. They beat everyone on price, and everyone I talk to is always so knowledgeable and friendly. I learn something new every time I call!"

The Hammer

October 15, 2022

5  out of  5 rating by The Hammer
"Always friendly and quick to respond, I’ve thought about leaving State Farm but the service I get here is what’s keeping me."

Linda Carter

October 8, 2022

5  out of  5 rating by Linda Carter
"Lisa is such a wonderful employee Karen is such a wonder person too they were friendly and very knowledgeable..They helped me understand the different types of insurance that you offered .. I recommend a payed vacation with a per-diem Including bonuses and cost of living raises i will be recommending my dear friend to switch over to State Farm"

randy wilkins

September 16, 2022

5  out of  5 rating by randy wilkins
"So I had a plan to spend all day comparing and switching insurance companies you know check all my options, but that was cut short thanks to Lisa, she was so helpful and made my decision easy, I ended up with a much better policy and saving a lot of scratch. Such a welcoming, organized and caring vibe as soon as I walked in, I was even offered coffee. Thanks again Lisa and crew. Randiesel"

Meredith Greene

September 16, 2022

5  out of  5 rating by Meredith Greene
"These folks have taken care of my insurance needs for many years. Easy to work with and they always answer questions to my satisfaction."

Timothy Cotton

September 3, 2022

5  out of  5 rating by Timothy Cotton
"We’ve been using Jim Kelly State Farm for years and they have always been wonderful to work with and priced right for our budget."

Sarah Baum

August 27, 2022

5  out of  5 rating by Sarah Baum
"Lisa was very professional and courteous. She was most welcoming and friendly! We even got burgers while we were there!"

Bob Giddens

August 22, 2022

5  out of  5 rating by Bob Giddens
"A very good friend of mine (Kitty)moved to Fairbanks recently to be a middle school teacher. . I dealt with Karen Meadows who works with Jim Kelly State Farm agency. Karen provided caring service and detail to what was needed to insure my friends vehicle who had recently moved to Alaska from Ga requiring her to purchase a car. Thank you Karen for putting it together and great job! Kitty and Bob."


August 22, 2022

5  out of  5 rating by SkippyKishi騎士
"Lisa is awesome! Got everything set up from moving super fast and explained everything amazingly well!"

Tchaika Fishing Charters

August 12, 2022

5  out of  5 rating by Tchaika Fishing Charters
"Lisa is amazing, has a great sense of humor and very knowledgeable and personal. She help me set up all my auto and home insurance. And most importantly set me up with life insurance!!!! I would highly recommend Jim Kelly state farm."

James Peters

August 10, 2022

4  out of  5 rating by James Peters
"Lisa is a great and helpful person. Everything that I needed help with and things that needed to get done was Smooth and quick thanks to her"

Eli Freeze

August 10, 2022

5  out of  5 rating by Eli Freeze
"Worked with Lisa Canyon she was very knowledgeable and very helpful with our insurance needs"