State Farm® Insurance Agent Jim Kelly

"That Lisa girl at Jim Kelly State Farm was amazing! She helped me set up a new policy for an additional vehicle and it was so easy. Thank Lisa for making the process so quick and for your excellent professionalism."

"Josh is super awesome taking care of my every need. Lisa was great at taking care of my new vehicle coverage. We had a bad connection but she kept working with me smiling. She help answer questions with joy and emailed things right over. They are always good at answering and getting to my account within 10 seconds. no waiting around on the phone. State Farm is the bomb. they also email me needed info when i am going on post and need something."

"I’m a young adult so this was my first time ever getting car insurance and doing everything on my own. Super nice! Made getting insurance really easy and was very helpful. They made it really easy to understand. I would definitely recommend!"

"Consistently prompt in responding to calls and call-back requests, and when I specifically asked for Jim, he got back to me right away. I’ve had a few issues in the past, but they were handled professionally and efficiently—I truly felt heard. Informative and friendly—so glad to have Jim as my agent."

"Have enjoyed working with Jim Kelly's office for over 15 years. They are always friendly on the phone, quick to get my needs met and fantastic to work with. I appreciate their office and look forward to working with them for many more years to come."

"This guy is the best in the business. He makes the simple smooth and effortless. I believe his guidance will make me millions."

"I respect Mr. Jim but unfortunately you hire people who do not have customer service. Martha is the worst person I have met in 7 years."

"Fast and reliable! Hands down best experience with an insurance company. Shoot, they even mailed me a birthday card. *Edit* Personally wanted to thank Lisa for her willingness to help me with a personal article policy for a tractor. She made the process amazingly easy. She answered all my questions I had, and questions I didn't know I had professionally and with quickness."

"Jim Kelly State Farm Insurance in Fairbanks Alaska is the BEST insurance company. The agent Josh is amazing ! He is prompt with responses, always ready to help and explains quotes throughly. I used this State Farm Agency when I purchased my second home in Alaska and for my vehicle. If you need ANY insurance coverage, contact Josh as Jim Kelly State Farm Insurance Agency !!"

"Lisa is the best! Awesome service, can’t recommend enough."

"Fast Response, Easy to talk to. Fast in person, and fast over the phone. Enjoy working with them! Good Qoutes too."

"It's a good place. Never seen anyone named Jim there"

"Lisa is awesome! Moved all my business here!"

"Price is fair! I’ve tried to call several times since October to find out the status of our vehicle that was involved in accident. Either get transferred to claims lady whom I honestly don’t think works for State Farm, or we have no available agents I’ll give em the note speech! I guess it’s hard to understand when they take money out of my account every month and the first time I’ve ever had to use them it’s taken months. I have my homeowner insurance through them and if a 2500$ suv takes months to still not know what’s going on with it! what would it take for my house if something happened?"

"Very good services stuff"

"Wish they picked up their phones or called back when messages are left."

"The first time I called to speak with them about my claim, and all they did was transfer me to a representative of State Farm, as they were unable to answer my questions. These were basic questions about my deductible and the accident. The second time I called them regarding the same claim, I received conflicting information between Kelly’s office and State Farm, and they again were unsure so they transferred me to State Farm. Needless to say, the employees at the office are uninformed and don’t seem to understand their job and the insurance policies. They were polite enough on the phone, but I am baffled as to what exactly they do for customers other than connect them to State Farm. I just don’t see the point of going through their office when they really don’t do anything except connect you to a State Farm Rep. Which is what I thought they were….. My advice is to bypass them and call State Farm directly. Save yourself the time."

"My husband and I decided to get life insurance, which is a daunting task. Lisa helped us through the entire application process. She explained all of our options clearly and answered all of our questions, all while maintaining a friendly, light-hearted atmosphere. We never felt pressured to purchase more, and we finished the process feeling secure and satisfied. Lisa also helped us set up homeowners and auto insurance policies. We now have much better coverage and lower premiums. I am confident that if we ever have to file a claim, we'll be in good hands."

"Very personable, efficient, and thorough."

"Excellent customer service knowledgeable staff very helpful in connect me with all the information I needed and taking care of all my insurance needs."

"The most incredible agent in secret wisdom of insurance truths. Highly recommend coming in for any questions in whole life insurance policy!"

"Lisa Canyon was so wonderful and helpful"

"No call backs, just not impressed"

"Lauren has been amazing helping us insure our home and vehicles while being out of state. We couldn’t have asked for a better experience!"

"Over the past 5 years with this office, I have never been so disappointed. I inquired about a bill that was charged to my account and wanted a breakdown. I requested an in-person meeting to resolve the matter. When I got there and told the lady I was speaking with I was confused about this matter I was told “I’m not going to sit here and argue with you”. Unfortunately, the matter wasn’t resolved. I asked to speak to a supervisor or someone else and she refused and said she was the only one there and no one in the office. As a customer, the service I received was very rude and I will no longer do business with Jim Kelly State Farm."